1. Who we are

RE/MAX By The Sea is a Pattaya-based real estate office in Chon Buri, Thailand and is independently owned and operated as part of the RE/MAX Thailand network. For the personal data described in this notice, RE/MAX By The Sea generally acts as the data controller.

Questions or requests can be sent to [email protected] or made by telephone or WhatsApp at +66 81 687 9159.

2. Personal data we collect

Category	Examples
Contact and identity information	Name, email address, telephone number, LINE or WhatsApp details, preferred language, and other information you provide.
Property requirements	Buying, renting, selling, or investment preferences; budget; location; property details; viewing availability; and messages exchanged with our team.
Transaction and compliance information	Information needed to prepare offers, coordinate transactions, verify identity, conduct due diligence, or comply with legal and regulatory duties. This may include copies of documents where genuinely required.
Website and device information	IP address, browser and device information, pages viewed, referring page, approximate location derived from IP, session identifiers, time on page, form submissions, and interactions with links or buttons.
Marketing preferences	Your choices about receiving property updates or other communications and your engagement with those communications.

We collect this information directly from you, automatically when you use the site, and sometimes from property owners, developers, RE/MAX network systems, public records, referral partners, or listing platforms where permitted by law.

3. How and why we use personal data

We may use personal data to:

• respond to enquiries and recommend relevant properties or services;
• arrange viewings, valuations, negotiations, offers, rentals, sales, and related support;
• communicate with clients, owners, developers, agents, and professional advisers;
• operate, secure, troubleshoot, and improve our website and services;
• measure website performance, advertising effectiveness, and enquiry conversions;
• send property or service updates where you have requested them or where otherwise permitted;
• prevent fraud, protect our rights, resolve disputes, and maintain business records; and
• meet tax, accounting, anti-money-laundering, court, regulatory, and other legal obligations.

Depending on the activity and applicable law, our legal basis may be your consent, steps requested before entering into a contract, performance of a contract, compliance with a legal obligation, or our legitimate interests in operating and improving our real estate business. Where we rely on consent, you may withdraw it at any time without affecting earlier lawful processing.

4. Cookies and analytics

This website and its service providers use cookies, pixels, session storage, and similar technologies. Some are necessary for site functions, security, forms, language tools, or saved preferences. Others help us understand visits and measure advertising and enquiries.

Tools used on the site may include Google services (including Google Analytics or Site Kit), Meta Pixel and Meta Conversions API, our first-party RE/MAX analytics service hosted with Supabase, Cloudflare security services, Forminator forms, and hosting or email tools. These technologies may process device identifiers, IP address, browser information, page and referral data, session activity, and conversion events. Meta may receive hashed contact information when a form or contact event is measured.

You can restrict or delete cookies through your browser settings. You may also use Google My Ad Center and Meta Ad Preferences. Blocking some technologies may affect site features.

5. When we share information

We may disclose relevant information only as reasonably necessary to:

• property owners, buyers, tenants, developers, co-brokers, and other RE/MAX offices involved in an enquiry or transaction;
• lawyers, accountants, surveyors, property managers, banks, payment providers, government offices, and other professional or transaction partners;
• website hosting, cloud storage, analytics, advertising, form, email, security, CRM, and technical service providers;
• regulators, courts, law enforcement, tax authorities, or other parties when required by law or necessary to protect legal rights; and
• a successor organisation in connection with a merger, sale, reorganisation, or transfer of the business, subject to appropriate safeguards.

When you choose to contact us through WhatsApp, LINE, Facebook, or another third-party platform, that provider processes information under its own privacy terms.

6. International transfers

Some service providers, RE/MAX network participants, property platforms, or communication tools may process information outside Thailand. Where required, we use appropriate contractual, organisational, or legal safeguards and limit transfers to what is necessary for the stated purpose.

7. How long we keep information

We retain personal data only for as long as reasonably needed for the purpose collected, including to manage enquiries and transactions, maintain client and property records, meet legal or accounting requirements, resolve disputes, and enforce agreements. Retention periods vary according to the type of record, the relationship, and applicable law. We then delete, anonymise, or securely archive the information as appropriate.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal data from loss, misuse, unauthorised access, alteration, or disclosure. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

9. Your privacy rights

Subject to the Thai Personal Data Protection Act B.E. 2562 (2019) and other applicable law, you may have rights to:

• request access to and a copy of your personal data;
• ask us to correct inaccurate or incomplete information;
• request deletion, destruction, anonymisation, restriction, or suspension of certain processing;
• object to certain processing, including direct marketing;
• withdraw consent where processing is based on consent;
• request data portability where applicable; and
• lodge a complaint with Thailand’s Personal Data Protection Committee or another competent authority.

We may need to verify your identity before completing a request. Some rights are subject to legal exceptions, including records we must retain or information required to establish, exercise, or defend legal claims.

10. Children’s privacy

Our property services are not directed to children. We do not knowingly collect personal data from children without any consent or authorisation required by law. If you believe a child has provided information to us inappropriately, please contact us.

11. External links and property content

The site may link to or display information from RE/MAX Thailand, property listing services, developers, social networks, maps, video services, or other third parties. Their privacy practices are governed by their own notices, and we encourage you to review them before providing information.

12. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations. The latest version will appear on this page with a revised “Last updated” date. Material changes may also be communicated through the website or directly where appropriate.

Contact us about your data

RE/MAX By The Sea
Pattaya / Jomtien, Chon Buri, Thailand

Email: [email protected]
Telephone / WhatsApp: +66 81 687 9159

Please write “Privacy Request” in the subject line and describe the request clearly.